Keep your systems reliable long after launch.
We maintain, fix, and extend your systems on an ongoing basis, with clear response times and a team that understands your business.
- Systems built by Veltics
- Maintenance after the project ends
- Existing Odoo systems
- Support and further development
- Continuous improvement
- New features as the business grows
under SLA
updates
on-site support
development
Systems left unmaintained become a liability.
After launch, business needs keep changing. Without the right support, these problems start to appear.
Complete support for your systems.
Issue handling
Fixing bugs and operational issues by priority.
Routine maintenance
Security updates, performance tuning, and backup checks.
System monitoring
Server and application monitoring to catch problems early.
Feature development
New features and adjustments as business needs change.
Regulatory updates
Adjusting tax and labour calculations when the rules change. This is covered by the SLA.
Training new users
Training for new employees so they can use the system well.
How support works.
Every request follows a clear path, so you always know where it stands.
Full detailsRequest logged
Issues or requests come in through the agreed support channel.
Prioritisation
Each request is classified by its impact on operations.
Resolution
Our team resolves it within the response time set for its priority.
Regular reporting
A summary of what was handled, plus recommendations, is shared regularly.
What you get.
Smooth operations
Issues are resolved quickly, before they spread.
Always up to date
Security and performance are maintained over time.
Predictable costs
Support is planned, not handled as emergencies.
Our service commitments.
Questions about support.
Yes, including existing Odoo systems. We start by reviewing the system and its documentation, then put together a suitable support plan.
Response times depend on the priority level: 2 hours for critical issues, 1 business day for high priority, and 3 business days for normal priority, counted in business hours. All of it is set out in the SLA.
Yes. Most issues are handled remotely, and our team comes to your site when hands-on work is needed.
Maintenance is 15–20% of the project value per year, depending on the scope of the system and the service level you need. Prices exclude tax (where applicable).
Keep your systems in top shape.
Talk to our team about supporting your systems.